Privacy Policy for FANAURA, INC.
Effective Date: January 1, 2024
Last Updated: June 20, 2025
Fanaura, Inc. ("we," "us," "our") is a Delaware corporation providing a fan engagement and analytics platform designed to help artists, managers, and labels connect more effectively with their audience. This Privacy Policy explains how we collect, use, and share information through our services, websites, and applications (collectively, the "Service").
1. Information We Collect
A. Personal Information We collect information you provide when registering, such as your name, email address, payment details, and company affiliation.
B. Usage Data We automatically collect data including IP addresses, device/browser types, log data, and interactions for performance and security improvements.
C. Fan Data Our platform enables users to collect and analyze anonymized or aggregated data about their audiences. We do not sell or share this data beyond our necessary service functions.
2. How We Use Your Information
To provide, maintain, and improve our services
To process payments and manage subscriptions
To personalize features and offer recommendations
To communicate with users about updates and support
To comply with legal obligations
3. Sharing Your Information
We may share data with:
Service Providers (e.g., Stripe, AWS, Google Analytics, ChartMetric) under strict contractual obligations
Legal Authorities, when required by law or to protect rights
In Business Transfers, if Fanaura, Inc. is acquired or merges, data may be transferred
We do not sell your personal data.
4. Your Rights
Depending on your jurisdiction (e.g., EU, California):
Access or update your personal info
Request deletion by emailing Admin@Fanaura.com
Opt-out of promotional messages
Exercise GDPR/CPRA rights including data portability, access, and correction
5. Data Security
We implement industry-standard safeguards including encryption, access controls, and periodic audits. However, no system is 100% secure.
6. Data Retention
We retain data only as long as necessary to deliver services or comply with legal obligations. Deleted accounts may remain archived for internal audit and fraud prevention.
7. Children's Privacy
We do not knowingly collect data from children under 13. If we discover such data, it will be deleted promptly.
8. Compliance Frameworks
GDPR: We comply with EU data handling standards and offer rights to EU residents
CCPA/CPRA: We provide opt-out and access rights to California users
TCPA: SMS marketing requires explicit opt-in from users and includes clear opt-out options
9. Updates to This Policy
We may update this Privacy Policy. Continued use of our services indicates acceptance of these updates.
10. Contact
Privacy Inquiries: privacy@fanaura.com
Technical Support: admin@fanaura.com
Customer Support: support@fanaura.com
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